Intasoft COVID-19 Customer Questions & Answers
The health and safety of our employees, as well as the mitigation of potential service disruptions to our customers, are the top priorities for Intasoft. Our company has a majority-remote workforce that is distributed across the U.K. Given the current global situation with COVID-19, we have implemented a work-from-home policy to promote the health and wellbeing of our employees, their families, and our communities.
All of our technical support services are provided via remote services so we have a natural resilience to many situations including the current covid-19 crisis. Processes are in place to continue to deliver on all aspects of our business — including product development and delivery of support services. Our engineering, operations, and data processing facilities are designed and deployed in geographically distributed regions.
At this time, we do not anticipate any impact to our ability to continue to render services to our customers.
Will in-person meetings with sales and service delivery (e.g, consulting, training) still take place?
The health and safety of our employees, customers and partners are important to us. We have a robust remote-trained team that can handle inquiries and interactions via phone, email and video. Should an in-person interaction be deemed critical, we can work with you to determine the best course of action. Please contact firstname.lastname@example.org with any questions and email@example.com for technical support.
Will Intasoft still participate at industry events?
We have decided to not participate in any event or gathering with more than 50 people, or those requiring business travel, until the end of April. We will evaluate and update this approach as the situation progresses.
Who will be our primary point of contact if our current Customer contact is out for an extended period?
In the event that your Intasoft contact needs to be out of work for an extended period due to illness, we will contact you with a plan for the duration of their absence. Our team members are all cross-trained, and as a change and configuration management provider, our ongoing and thorough record-keeping enables other team members to step in for one another if needed.
What are the plans to cover widespread employee absences in the event that the situation gets more serious?
Our company has a majority-remote workforce across the UK. This structure offers a natural resilience and the inherent advantage of having tools and processes in place to continue our business operations uninterrupted.