Following ITIL v3 processes has been proven to help organisations reduce the overall cost of managing services and to improve the quality of IT services through sound management practice.
IntaChange Enterprise comes with ready to use ITIL v3 templates that are simple to set up. They will help you to automate processes and to streamline your workflow in order to reap the full benefits of ITIL v3 as quickly as possible.

Our powerful software is easy to use and deploy, yet its simplicity is deceptive. IntaChange Enterprise will help you to:

• automate, track and document change
• implement effective project controls
• meet critical success factors
• meet tight schedules
• avoid potential delays
• prevent higher costs

Customise the user-centric home page to show a simple overview of requests for change. Pie and line charts show key metrics, statistics and trends at a glance.

IntaChange Enterprise saves managers time, increasing control and providing detailed information on all changes, in a simple and concise format at every stage.
Managers can create project plans and run reports quickly and easily, confident that IntaChange Enterprise will be automatically tracking progress.Whenever someone makes changes, records are automatically up-dated. You can access the information immediately, produce detailed reports and add comments, at the touch of a button.IntaChange Enterprise reduces costs and increases productivity, directly reducing the time people take to perform their tasks. Automated features streamline processes and provide essential information precisely when you need it, without complicated database languages or reporting mechanisms.Designed with non-technical people in mind, it ’s simple to use and learn, with high levels of automation and user prompt alerts.

High levels of automation mean that IntaChange Enterprise does a lot of the hard work for you. It eliminates the need for endless meetings by letting everyone contribute to the change process, from anywhere in the world.
Submit, track and assign requests for change, online, with automatic alerts sent to all the relevant people.Approve, reject and comment on changes, all without leaving your desk.Discuss, review, and re-assign at any stage, from any internet PC.Work scheduling and workflow is made easier with a calendar that can be filtered to show important dates by priority. And, at the click of a button, switch to the Gantt chart view for a clear graphic display of critical dates.

Take the hard work out of business process design. Use our simple graphical lifecycle editor to visually design change request lifecycles with drag-and-drop editing of statuses, cycles and progressions.

Export or print your process diagrams for consultation with your team.

IntaChange Enterprise simplifies the whole change management process, automating routine tasks and freeing up staff for more important work.

Replace your unmanageable, paper-based systems and keep secure up-to-date records, confident that the whole change process is being accurately tracked and documented, every time someone makes a change.

A simple browser shows a summary of changes and the viewer below it shows detailed information about individual changes. Easy to use drop down filters let users choose what change requests to view. Add, progress, review and update changes, in a few simple steps.

Raising and submitting new requests for change (RFC) is quick and easy. Using a simple online web form that you can configure exactly the way you want, new change requests can be raised in seconds.

New RFCs are sent to change control boards in a standard, concise format, with all the information they require to progress the change, thereby speeding up the whole process.

All relevant staff are automatically notified and individual users can specify which RFCs they are interested in and set monitors to notify them of any up-dates to those RFCs.

An optional Tasks menu provides a step-by-step guide to help new users through the workflow cycle. Tasks prompt users at every stage, telling them what to do, when to do it and why and how it should be done.

Gain a competitive edge by responding faster to a constantly changing work environment. Increase ROI by automating and better managing your change process.

Reduce the risk of implementing unauthorized changes. IntaChange Enterprise records and implements changes in a structured way, cataloging change requests throughout your organization. You can carry out full impact analysis of changes and document each stage.

Automatically record dates, times, names, history and critical information of who did what, when and why, for every single change request.

Audit trail the entire change process – add comments and gather votes and assess the impact before key decisions are made.

With IntaChange Enterprise you can attach documents and files of any format to each request for change. Attaching documentation gives you secure, accurate records and makes storage and retrieval much easier.

Paperwork and paper wastage are dramatically reduced by electronically generating and storing records, making the system highly efficient and manageable.

Change Control Board (CAB) members love IntaChange Enterprise because it makes their life easier. They don’t have time to waste in meetings or on routine tasks.
With Intachange Enterprise they can raise, schedule, prioritize, analyse risk and business impact, communicate change and allow consultation – all from the comfort of their desks.CAB members are automatically notified of new change requests and assigning, reviewing and approving changes follows a simple, automated process.IntaChange Enterprise keeps everyone informed with automatic email alerts, monitors and notifications at every stage. A central record for every request for change shows summary and detailed information that can be viewed by by those who have permission.Individuals can vote and comment on how the request for change should be progressed and whether they agree or disagree with it, enabling full consultation, traceability and accountability.This means that teams work more collaboratively, so projects are managed more efficiently and processes are followed correctly.

You don’t even have to log into IntaChange Enterprise to raise a new request for change. Just email details of the change request from Outlook, and IntaChange Enterprise automatically creates a new record. *

You can also import all your Exchange/Outlook contacts directly into IntaChange Enterprise and look up your contact details from within it.

Users can also email votes on aspects of change requests, directly from Outlook.*

*Only available in IntaChange Enterprise+

Use IntaChange Enterprise to automatically create tasks for your Outlook users to remind them what they need to do and when they need to do it. They don’t have to log in to IntaChange Enterprise to find information, so there’s no excuse for missing deadlines!

IntaChange Enterprise is installed on a single server with a central online database. There’s no need to install on individual workstations, if people have access to a web-browser, they can create and update changes from anywhere in the world.

It costs significantly less than ordinary client-server systems. Installation, maintenance, administration and upgrading can all be done from a central point, saving you time and money and providing a quick ROI.

IntaChange Enterprise is highly configurable with almost limitless scope for expansion and modification. You can adapt it to your workflow, your terminology and your user preferences and set up automated routing, escalation, assignments and email alerts.

Administrators can define a user’s ability to view whole change requests or their individual fields depending on the content. And user defined fields can be customised with an easy-to-use design tool.

It comes ready to use with built in approval controls and mechanisms and automated audit trails which you can customise if you need to.

Sarbanes-Oxley (SOX) law states that corporate executives are accountable for the quality and processes of IT systems that produce financial reports. Executives face fines or prison for failing to comply.

IntaChange Enterprise gives a clear snapshot view of your internal IT infrastructure and its dependencies, to both internal and third party auditors.

It answers those tricky questions that auditors ask. Who changed what, when did they change it and why? By keeping a secure accurate record of all changes, and implementing automated, mandatory controls, it reduces the risk of unauthorised access and data tampering.

And the beauty of it is, IntaChange Enterprise is simplicity itself. It lets you control your complex business processes by administering all changes from a central point, reducing mistakes and avoiding duplication. It ensures that accurate, up-to-date records are kept, giving you the peace of mind that your data is secure.