Support, Consultancy and Training
Excellent technical support, consultancy and training
Unrivalled technical support
Our outstanding level of technical support is provided without an outstanding cost. You get a personal service from highly experienced change and configuration management consultants, who are available on the phone, by email or on the web. 95% of our support calls are dealt with in a single phone call, and we aim to personally answer all support queries within the hour (9.00 – 22.00 GMT Mon-Fri).
If you have an existing system, but are fed up with high support costs and poor support, you will be amazed at the difference we provide.
A support contract entitles you to:
- Rapid, comprehensive phone, email and web support from the experts
- Free user group membership
- Free user group conference
- On-line manuals and support forum
- Members only website
- Free upgrades
Our experienced configuration management consultants are some of the best in the business, having worked closely with organizations of all sizes and complexity, throughout all industry types.
Our consultants will work with you at your site, and can offer expert advice and practical help in all areas of change and configuration management.
We offer total commitment at all times, and as a consequence, have built up very productive long-term working relationships with our customers.
Our comprehensive consultancy includes:
- Pre Sales
- Initial Requirements Definition
- Process Determination
- Tool Evaluation
- Project Management
- Pilot Implementations
- Roll Out
- Post Implementation Reviews
Training tailored to your needs
Our configuration management consultants and developers provide comprehensive training courses for all aspects of AllChange.
We cater for all levels of user, from the complete beginner to the advanced user and our customers find the courses extremely beneficial and great value for money.
Our popular public training courses are held at our training centre in Exeter, and are run regularly throughout the year.
We also offer on-site tuition at your location for groups of up to eight people. These courses can be tailored to your requirements, and can be customized to cater for a range of user abilities.
Excellent customer service
Our customers agree that the level of customer service we offer is second to none. We are regularly congratulated for our commitment to get the job done.
Steve Brunsden, General Manager of Northern Airborne Technology wrote:
“…thank you for your efforts in the customization and implementation of AllChange…you chose to spend additional time and effort to ensure our requests were met…and I would like to assure you that we all appreciate your dedication to the tasks”.