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Welcome to the General Questions and Answers page. Here we answer
general questions from prospective customers.
Why are we doing this? Well ....
- To make it easier to determine whether AllChange is suitable
for you and your project
- To let you see that other people have come across your
questions and problems
Please Note: All questions have been sent
to us by people interested in CM. Apart from small editorial
changes concerning phrasing and spelling they are as they were
submitted. If you have a specific question you can email
us on sales@intasoft.net,
submit a question using our Technical
Support Form or email
the AllChange User Group. Replies will be sent to you as quickly
as possible but Intasoft does not take any responsibility for
advice given unless provided by an employee of the firm.
Q. What
type of software can the tool manage (executable, source, etc.)?
Q. Are the features of your
tool in a single product or are there additional "modules"
to be purchased?
Q. What platforms will your tool
operate on?
Q. Can your tool be used in cross-platform
environment to control files on remote platforms?
Q. Will your tool handle documents
generated in Word95, Word97, Word 2000, Visio, PowerPoint,
Excel, Access, DOORS, Artisan Real Time
Studio and handle drawing generated in AutoCAD 14 and their subsequent revisions?
Q. What reporting methodologies
(trending, problem reporting, status accounting, metrics, etc.) are available with your tool? And are
they a part of your tool or sold as a separate entity? Please identify what reporting capabilities are
part of your tool and what report generating options are available for your tool?
Q. Is it possible with your tool
to revert to a previous version(s)?
Q. Does your tool save only
changes to revised files or does it save the entire file every
time it is revised?
Q. What kinds of comparisons
are available with your tool between different versions of the
same file?
Q. Can an author without a licence,
copy a controlled document into an uncontrolled environment?
Q. Can a licensee checkout
a controlled file and move it into a uncontrolled environment
for revision by a non-licensee?
Q. Can the uncontrolled version
be checked back in as a controlled file without losing version
identity and traceability? Or does the
reviser of the file require another licence to make traceable
changes?
Q. Is the merge capability
part of your tool or a separate option?
Q. Will a knowledgeable representative
of your company install the software, conduct training (at our site) on usage of the tool,
and are there associated costs? Are there different types of training associated with controller,
user, viewer, auditor, etc.?
Q. What are the costs for
your tool and the cost of multiple user licences?
Q. What is your software
licence structure: licence by seats or by simultaneous user?
Q. What is the estimated
time to install the tool and train the different types of personnel?
Q. What technical support
is available and at what times?
Q. What is the user accessibility
to the controlled areas? How are these levels assigned?
What type of software
can the tool manage (executable, source, etc.)?
AllChange can manage any type of file. Binary, sound, image,
text etc.
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Are the features of your tool in a
single product or are there additional "modules" to
be purchased?
AllChange is an integrated product. It does not have "modules"
as such. All features are supplied with the package, there is
no need to buy separate modules.
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What platforms will your tool operate
on?
AllChange will work on almost any Microsoft Windows Platform including
95, 98, Me, NT4 or later, Windows 2000, XP and Windows 2003 Server.
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Can your tool be used in cross-platform
environment to control files on remote platforms?
Absolutely. The integrated FTP support ensures that you can
seamlessly control files on any platform that supports a standard
implementation of FTP.
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Will your tool handle documents generated
in Word95, Word97, Word 2000, Visio, PowerPoint, Excel, Access,
DOORS, Artisan Real Time Studio and handle drawing generated
in AutoCAD 14 and their subsequent revisions?
Yes as long as you are controlling a document that is represented
by a file, AllChange can control it. It can also control Individual
Doors Modules due to the special integration supplied with AllChange
and also communicate with other applications that comply to
the MCSCCI standard.
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What reporting methodologies (trending,
problem reporting, status accounting, metrics, etc.) are available
with your tool? And are they a part of your tool or sold as
a separate entity? Please identify what reporting capabilities
are part of your tool and what report generating options are
available for your tool?
AllChange contains a sophisticated reporting tool allowing you
to define your own site-specific reports and on-line ad-hoc
queries. "Step-by-step" help features guide you through
the construction of your reports and there are exporting facilities
to MS Word and MS Excel allowing the resultant data to be sent
into the application and further manipulated there. An interface
to the Project Management tool, MS Project, is also available.
A small graph package is included with AllChange to provide
some graphical representations should you not have a preferred
tool.
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Is it possible with your tool to revert
to a previous version(s)?
Yes, all version information is retained and any specific version
can be obtained and used as a basis for a specific strain of
development if necessary.
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Does your tool save only changes to
revised files or does it save the entire file every time it
is revised?
You can configure AllChange to save either a complete copy of
the file for each revision or just the changes made between
revisions; this can be set for each type of file (.doc, .bmp,
.htm, etc.) under control. This is an optimisation for speed
(of checkin/out) against size (of the version control storage
files).
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What kinds of comparisons are available
with your tool between different versions of the same file?
We have a differencing engine allowing a visual comparison of
differences found between two text files, and MS Word documents.
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Can an author without a licence, copy
a controlled document into an uncontrolled environment?
No unauthorized person (that is unlicensed user) can obtain
a controlled document from the AllChange repository.
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Can a licensee checkout a controlled
file and move it into a uncontrolled environment for revision
by a non-licensee?
Yes, if that is the way you wish to work.
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Can the uncontrolled version be checked
back in as a controlled file without losing version identity
and traceability? Or does the reviser of the file require another
licence to make traceable changes?
The uncontrolled version can be included into the AllChange
repository by a licensee BUT that licensee would have to manually
include the revisers identity details to maintain the audit
trail.
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Is the merge capability part of your
tool or a separate option?
The merge facility is part of our tool. AllChange is an integrated
product.
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Will a knowledgeable representative
of your company install the software, conduct training (at our
site) on usage of the tool, and are there associated costs?
Are there different types of training associated with controller,
user, viewer, auditor, etc.?
On-site installation and training is available from Intasoft.
There are 4 different courses, lasting between 1 and 2 days.
An introductory course for beginners, an advanced users' course,
an ACCEL programming course and an administrators' course. For
details and costs of these courses see Training
Courses. Our Consultancy services will ensure that you get
the very best out of your investment and configure the tool
to your specific business processes.
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What are the costs for your tool and
the cost of multiple user licences?
For current pricing see the webstore .
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What is your software licence structure:
licence by seats or by simultaneous user?
We license AllChange by seat and concurrent user. For full licensing options click here.
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What is the estimated time to install
the tool and train the different types of personnel?
Installation is very quick and simple. Configuring the tool
to your specific sites' needs and processes depends entirely
on how complicated those processes are. Training Courses are
available to help you make the most of AllChange, for full details click here. Consultancy to help define
your configuration/change management business processes is available
from Intasoft, for further details click here.
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What technical support is available
and at what times?
Technical support is available Monday to Friday 09:00 to 17:30.
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What is the user accessibility to the
controlled areas? How are these levels assigned?
Access control is entirely site definable. AllChange uses "User
Roles" to assign individuals permission to perform certain
tasks. For example you could define the role "developer"
to be able to check code out of the controlled area but only
the role "Team Leader" able to check it back in.
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